Thank you to all who responded to our public outreach survey!
One in five attendees at the Santa Clara Valley Water District’s June 16 open house at the Rinconada Water Treatment Plant participated in the community survey. They provided feedback on how well the water district communicates and responds to our neighbors. Survey highlights include:
- More than 91 percent of respondents said the water district had clearly defined the purpose and importance of the Reliability Improvement Project currently under construction at the Rinconada Water Treatment Plant.
- More than 95 percent of respondents said the water district communicated just the right amount of information about the project via the neighborhood notices.
- Seventy percent of respondents who contacted the water district for a construction-related issue at the treatment plant were satisfied with the district’s response.
The district received overall positive comments. Some “love” what they’re seeing and said the district is “doing a great job.” Others pointed out areas for improvement, indicated an interest in attending more tours and asked for more attention to road conditions.
Some improvement areas noted include addressing noise, truck traffic and dust issues and the need to better resolve issues with the contractor. The project team is also looking to establish a mini-tour program to give residents more opportunities to tour our construction site. And at the end of this month, the district will start street repairs along Granada Way.
In recent weeks, the district has also responded to neighbors regarding the impact of construction on their properties. If you have any concerns or need more information on the project, contact our neighborhood liaison Tony Mercado at tmercado@ValleyWater.org or (408) 630-2342.